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Use your customer service skills to make a real difference!Social Futures is seeking people with exceptional customer service skills to join our Participant Experience team. As a Participant Experience Officer (PEO), you will work within our centralised and fully accessible South Tweed Heads office as the first point of contact and support for enquiries relating to Social Futures NDIS services. This phone-based role provides support to our participants, their families and carers and our regional Local Area Coordinator teams located across NSW. As such, your daily tasks will cover all aspects of the participant journey from inbound enquiries, information and connections, to appointment bookings across NSW. This role is suited to individuals who enjoy and can easily adapt to a changing daily routine.We are looking for people who have:Caring personality, motivation and a positive can-do attitudeExcellent communication skills and the ability to work effectively in a teamOutstanding customer service skillsAccurate data entry across various software programsAbility to meet customer service related KPIs in a high-volume work environmentYour experience of working with people with disability may come from personal or professional experience, or just a passion to see all people live a life they choose.What Social Futures Offers:Generous Salary packaging optionsStaff Well-being Program and Corporate MembershipsFlexible working optionsOpportunity to bank 5 additional days leave per yearAccess to ongoing Learning and Development (including Study Leave)Career Opportunities for advancementStaff recognition Program and Organisational Celebration EventsSocial Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 45 years’ industry experience, we are a community service leader, striving to create change through our work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability.Social Futures is an equal opportunity employer and will actively recruit our workforce from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB and people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.Social Futures is committed to prioritising the safety and well-being of children and upholds the National Child Safe Principles. Working with Children, National Police Check, NDIS Worker Screening Checks and COVID Vaccination are mandatory requirements for all staff.Applications close 8:00am Monday, 29th November 2021. To access a position description, address the selection criteria and apply online, please visit our website:https://socialfutures.org.au/work-with-usOr click the "APPLY" button below if you have followed the online application link.DO NOT APPLY VIA SEEK Only those who apply via the Social Futures Website and that adequately address the Selection Criteria will be considered.For further information, please contact Rachel Hampshire on 0400 189 502. Click Here for Position Description Australia - NSW Lismore & Far North Coast

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