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Customer Experience Officer

An exciting opportunity has become available for an experienced, customer orientated receptionist with strong communication skills and a commitment to inclusion. The Customer Experience Officer is responsible forsupporting both internal and external customers through face to face, online and telephone contact in a professional, friendly and helpful manner. manning reception areas, ensuring a 'safe place' including maintaining confidentiality, privacy and dignity for allproviding administrative support, guidance and advice to all levels of the organisation in relation to customer experiencemaintenance of relevant CRM, booking and telephone systems, as well as directing enquiries among other duties.The successful candidate willhave a genuine commitment to delivering great customer experiencebe open to developing their skillsbe organised and team orientedwork with integrity when delivering supportIf you are a professional individual who is customer serviced focused, we look forward to hearing from you.What Social Futures Offers:Generous Salary packaging optionsStaff Well-being Program and Corporate MembershipsFlexible working options Opportunity to bank additional days leave per yearAccess to ongoing Learning and DevelopmentStaff Recognition Program and Organisational Celebration EventsSocial Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 45 years’ industry experience, we are a community service leader, striving to create change through our work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability.Social Futures is an equal opportunity employer and will actively recruit our workforce from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB and people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.Social Futures is committed to prioritising the safety and well-being of children and upholds the National Child Safe Principles. Working with Children, National Police Check and COVID Vaccination are mandatory requirements for all staff.Applications close Friday 30th September at 4:00 pm.To access a position description, address the selection criteria and apply online, please visit our website:https://socialfutures.org.au/work-with-usOr click the "APPLY" button below if you have followed the online application link.DO NOT APPLY VIA SEEK  Only those who apply via the Social Futures Website and that adequately address the Selection Criteria will be considered.For further information, please contact Todd Baldwin on 0437 339 282.Click here for position description Australia - NSW Lismore & Far North Coast

Customer Experience Officer

  • Be part of a supportive and passionate customer service team
  • $34.04 per hour plus generous salary packaging options
  • Full time opportunity based in Lismore, working across multiple programs

An exciting opportunity has become available for an experienced, customer orientated receptionist with strong communication skills and a commitment to inclusion. 

The Customer Experience Officer is responsible for

  • supporting both internal and external customers through face to face, online and telephone contact in a professional, friendly and helpful manner. 
  • manning reception areas, ensuring a 'safe place' including maintaining confidentiality, privacy and dignity for all
  • providing administrative support, guidance and advice to all levels of the organisation in relation to customer experience
  • maintenance of relevant CRM, booking and telephone systems, as well as directing enquiries among other duties.

The successful candidate will

  • have a genuine commitment to delivering great customer experience
  • be open to developing their skills
  • be organised and team oriented
  • work with integrity when delivering support

If you are a professional individual who is customer serviced focused, we look forward to hearing from you.

What Social Futures Offers:

  • Generous Salary packaging options
  • Staff Well-being Program and Corporate Memberships
  • Flexible working options 
  • Opportunity to bank additional days leave per year
  • Access to ongoing Learning and Development
  • Staff Recognition Program and Organisational Celebration Events

Social Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 45 years’ industry experience, we are a community service leader, striving to create change through our work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability.

Social Futures is an equal opportunity employer and will actively recruit our workforce from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB and people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.

Social Futures is committed to prioritising the safety and well-being of children and upholds the National Child Safe Principles. Working with Children, National Police Check and COVID Vaccination are mandatory requirements for all staff.

Applications close Friday 30th September at 4:00 pm.

To access a position description, address the selection criteria and apply online, please visit our website:

https://socialfutures.org.au/work-with-us

Or click the "APPLY" button below if you have followed the online application link.

DO NOT APPLY VIA SEEK 
Only those who apply via the Social Futures Website and that adequately address the Selection Criteria will be considered.

For further information, please contact Todd Baldwin on 0437 339 282.