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Customer Experience Officer

Social Futures is searching for an experienced customer orientated receptionist with strong communication skills and commitment to inclusion to work across both Choices Sexual and Reproductive Health Clinic and headspace.Purpose of the PositionThe Customer Experience Officer is responsible for supporting customers through face to face, online and telephone contact in a professional, friendly and helpful manner. They will ensure reception areas as a 'safe place' including maintaining confidentiality, privacy and dignity for all.The successful candidate will provide medical administrative and reception support to Choices and headspace but may also be required, at times, to support all levels of the organisation in relation to their service support needs across multiple office locations and programs. This includes maintenance of relevant databases, booking systems, and directing queries among other duties.Previous experience as a Medical Receptionist, having a sound knowledge of MBS and clinical software programs will be highly regarded.If you are a customer focused professional we look forward to hearing from you.What Social Futures Offers:Generous Salary Packaging optionsStaff Well-being Program and Corporate Memberships Flexible Working optionsAccess to Learning and Development (including Study Leave)Career Opportunities for advancementStaff Recognition Program and Organisational Celebration EventsSocial Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 45 years’ industry experience, we are a community service leader, striving to create change through our work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability. Social Futures currently serves more than 80% of regional New South Wales.Social Futures is an equal opportunity employer. Social Futures will actively recruit our workforce from targeted communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB and people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.Social Futures is committed to prioritising the safety and well-being of children and upholds the National Child Safe Principles. Working with Children, National Police Check and COVID Vaccination are mandatory requirements for all staff.Applications close 8am, Monday, 6th December 2021To access a position description, address the selection criteria and apply online, please visit our website:https://socialfutures.org.au/work-with-us/Or click the "APPLY" button below if you have followed the online application link.DO NOT APPLY VIA SEEK Only those who apply via the Social Futures Website and that adequately address the Selection Criteria will be considered.For further information, please contact Hayley Jorgensen on 0429 377 761.Click Here for the Position Description Australia - NSW Lismore & Far North Coast

Customer Experience Officer

  • 40 hours per fortnight Great work life balance.
  • SCHCADS Level 3 plus Generous Salary Packaging Options
  • Lismore Location working across Choices and headspace

Social Futures is searching for an experienced customer orientated receptionist with strong communication skills and commitment to inclusion to work across both Choices Sexual and Reproductive Health Clinic and headspace.

Purpose of the Position

The Customer Experience Officer is responsible for supporting customers through face to face, online and telephone contact in a professional, friendly and helpful manner. They will ensure reception areas as a 'safe place' including maintaining confidentiality, privacy and dignity for all.

The successful candidate will provide medical administrative and reception support to Choices and headspace but may also be required, at times, to support all levels of the organisation in relation to their service support needs across multiple office locations and programs. This includes maintenance of relevant databases, booking systems, and directing queries among other duties.

Previous experience as a Medical Receptionist, having a sound knowledge of MBS and clinical software programs will be highly regarded.

If you are a customer focused professional we look forward to hearing from you.

What Social Futures Offers:

  • Generous Salary Packaging options
  • Staff Well-being Program and Corporate Memberships 
  • Flexible Working options
  • Access to Learning and Development (including Study Leave)
  • Career Opportunities for advancement
  • Staff Recognition Program and Organisational Celebration Events

Social Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 45 years’ industry experience, we are a community service leader, striving to create change through our work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability. Social Futures currently serves more than 80% of regional New South Wales.

Social Futures is an equal opportunity employer. Social Futures will actively recruit our workforce from targeted communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB and people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.

Social Futures is committed to prioritising the safety and well-being of children and upholds the National Child Safe Principles. Working with Children, National Police Check and COVID Vaccination are mandatory requirements for all staff.

Applications close 8am, Monday, 6th December 2021

To access a position description, address the selection criteria and apply online, please visit our website:

https://socialfutures.org.au/work-with-us/

Or click the "APPLY" button below if you have followed the online application link.

DO NOT APPLY VIA SEEK 
Only those who apply via the Social Futures Website and that adequately address the Selection Criteria will be considered.

For further information, please contact Hayley Jorgensen on 0429 377 761.