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Manager – Customer Experience

Social Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 40 years’ industry experience, we are a community service leader, striving to create change through our work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability.We welcome applicants from all walks of life to our diverse and inclusive workplace. Purpose of the PositionThe Organisational Excellence Branch has a core focus on relationship management as the first point of participant contact, organisational administration and management of alliances and subcontractors.The Manager, Customer Experience leads the ongoing development of an excellent customer experience across the organisation via management of the customer experience team, and by driving the implementation of customer experience policy, process and frameworks across the organisation.Please note this is a fixed term position until June 2020, contract extensions subject to funding.Applications close 9am Monday 9 September, 2019To access a position description, address the selection criteria and apply online, please visit our website:https://careers.socialfutures.org.auOr click the green "APPLY" button below if you have followed the online application link:https://careers.socialfutures.org.au/job-details/query/7714539Please note applying directly through Seek.com will result in an incomplete application, not addressing the selection criteria.Alternatively, for a confidential discussion, please contact:Tanya Miller on 0437 620 143PD - Manager Customer Experience Australia - NSW Lismore & Far North Coast

Manager - Customer Experience

  • SCHADS Level 6
  • Lismore Location
  • Community Service Organisation

Social Futures is a voice for social change in regional Australia, helping to create connected, resilient communities. With more than 40 years’ industry experience, we are a community service leader, striving to create change through our work across homelessness and housing supports, youth and family services, sector advocacy and programs that promote genuine participation for people with disability.

We welcome applicants from all walks of life to our diverse and inclusive workplace. 

Purpose of the Position

The Organisational Excellence Branch has a core focus on relationship management as the first point of participant contact, organisational administration and management of alliances and subcontractors.

The Manager, Customer Experience leads the ongoing development of an excellent customer experience across the organisation via management of the customer experience team, and by driving the implementation of customer experience policy, process and frameworks across the organisation.

Please note this is a fixed term position until June 2020, contract extensions subject to funding.

Applications close 9am Monday 9 September, 2019

To access a position description, address the selection criteria and apply online, please visit our website:

https://careers.socialfutures.org.au

Or click the green "APPLY" button below if you have followed the online application link:

https://careers.socialfutures.org.au/job-details/query/7714539

Please note applying directly through Seek.com will result in an incomplete application, not addressing the selection criteria.

Alternatively, for a confidential discussion, please contact:

Tanya Miller on 0437 620 143